Shipping Policy – OPENXCITY
Effective Date: March 5, 2025
At OPENXCITY, we are committed to providing reliable, fast, and secure shipping services for all our customers. This Shipping Policy outlines our shipping methods, estimated delivery times, shipping fees, order tracking, and other important details regarding order fulfillment. By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). During peak sales periods, processing times may be extended. If there are any unexpected delays, we will notify you via email.
✅ Standard Processing Time: 1-3 business days
✅ Peak Season Processing Time: Up to 5 business days
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.
2. Shipping Methods and Delivery Times
We offer multiple shipping options to ensure you receive your order in a timely manner. Estimated delivery times vary based on the shipping method selected at checkout and your location.
2.1 Domestic Shipping (United States)
✅ Standard Shipping: 3-7 business days
✅ Expedited Shipping: 2-4 business days
✅ Overnight Shipping: 1-2 business days
2.2 International Shipping
✅ Standard International Shipping: 7-21 business days
✅ Express International Shipping: 5-10 business days
Please note that international delivery times may be affected by customs processing, holidays, and local postal services.
3. Shipping Fees and Costs
Shipping costs are calculated at checkout based on the weight, delivery location, and shipping method selected.
✅ Free Shipping: Available on all domestic orders over $50
✅ Flat Rate Shipping: Standard shipping fee for small orders
✅ Expedited Shipping Fees: Additional costs apply for faster delivery
For international orders, customers are responsible for any applicable import duties, taxes, or customs fees imposed by their country. OPENXCITY is not responsible for additional charges that may arise due to international shipping policies.
4. Order Tracking and Delivery Confirmation
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.
✅ Tracking Link: Provided in the shipping confirmation email
✅ Carrier Updates: Check real-time tracking on the courier’s website
✅ Delivery Confirmation: A notification will be sent when your package is delivered
If you do not receive tracking details within 3 business days, please contact our support team for assistance.
5. Shipping Restrictions and Undeliverable Addresses
While we strive to ship to as many locations as possible, some areas may be restricted due to logistics limitations.
✅ We do not ship to PO Boxes, APO/FPO addresses, or restricted regions
✅ Customers are responsible for providing an accurate and complete shipping address
✅ If an order is returned due to an incorrect or undeliverable address, additional shipping fees may apply for re-delivery
To avoid delays, please double-check your shipping details before confirming your order.
6. Customs, Duties, and Taxes for International Orders
International customers may be subject to additional import duties, VAT, or customs taxes depending on the country’s regulations.
✅ Customers are responsible for all customs fees and import duties
✅ Customs processing times may affect delivery estimates
✅ If a package is held at customs, the recipient must comply with local regulations for clearance
Failure to pay applicable customs fees may result in the package being returned to OPENXCITY. We are not responsible for refunding shipping charges on returned international orders.
7. Lost, Stolen, or Damaged Packages
We take great care to ensure orders are securely packed and shipped. However, unexpected issues can arise during transit.
✅ If a package is marked delivered but is missing, check with neighbors or your local postal office before contacting us
✅ If an order is lost or stolen, report the issue to our customer support team, and we will assist in filing a claim with the carrier
✅ If your package arrives damaged, take clear photos and contact us within 48 hours of delivery to request a replacement
We are not responsible for lost or stolen packages after delivery confirmation. Customers may request signature confirmation at checkout for an additional fee to ensure secure delivery.
8. Delayed Shipments and Delivery Issues
While we strive to meet delivery estimates, occasional delays may occur due to:
✅ Extreme weather conditions
✅ Customs clearance issues
✅ Carrier disruptions
✅ High-demand periods (holidays, sales events)
If your order is significantly delayed, please contact our support team for assistance. We will do our best to provide an update and resolve the issue promptly.
9. Shipping Modifications and Cancellations
Once an order is placed, we begin processing it immediately. Therefore, modifications or cancellations may not always be possible.
✅ Contact us within 12 hours if you need to modify your shipping details
✅ If the order has already shipped, changes cannot be made, and the standard return process will apply
✅ We do not refund shipping costs for order cancellations once the package is in transit
10. Free Shipping Eligibility
We occasionally offer free shipping promotions for specific locations or order values. To qualify for free shipping:
✅ Your cart must meet the minimum purchase requirement (e.g., $50 for U.S. orders)
✅ The shipping destination must be within eligible regions
✅ The order must be placed during the promotion period
If an item is returned and the remaining order value falls below the free shipping threshold, the standard shipping fee may be deducted from the refund amount.
11. Google Adsense and Compliance with Advertising Policies
As a participant in Google Adsense, OPENXCITY complies with all advertising and privacy policies. Third-party advertisers may collect data to personalize ads, and users can manage their ad preferences through Google Ad Settings.
For further details, please refer to our Privacy Policy.
12. Updates to This Shipping Policy
OPENXCITY reserves the right to update or modify this Shipping Policy at any time. Changes will be reflected on this page with the updated effective date. We encourage customers to review this policy periodically.
13. Contact Information
For any shipping-related inquiries, please contact us:
📍 Address: 1477 Kenwood Place, Pompano Beach, Florida, United States
📞 Phone: 954-553-6483
📧 Email: info@openxcity.xyz
🌐 Website: https://openxcity.xyz/
Thank you for choosing OPENXCITY. We appreciate your trust and support! ❄️😊