Payment Policy – OPENXCITY
Effective Date: March 5, 2025
At OPENXCITY, we are committed to providing a seamless, secure, and hassle-free shopping experience. This Payment Policy outlines the accepted payment methods, billing terms, transaction security, refund processing, and other important details. By making a purchase on our website, you agree to comply with the terms outlined below.
1. Accepted Payment Methods
To ensure a smooth transaction process, OPENXCITY accepts multiple payment options, including:
✅ Credit and Debit Cards – Visa, MasterCard, American Express, and Discover
✅ PayPal – Secure online payments with buyer protection
✅ Apple Pay and Google Pay – Fast and secure checkout for mobile users
✅ Digital Wallets – Supported payment wallets for quick transactions
✅ Gift Cards – Store-issued gift cards for exclusive purchases
All payments must be made in USD ($), and transactions in other currencies may be subject to conversion fees imposed by your bank or payment provider.
2. Payment Processing and Authorization
All orders are processed in real-time through our secure payment gateway. When you place an order, your payment details are encrypted and sent for authorization.
✅ Successful Payment – If your payment is approved, you will receive an email confirmation with your order details.
✅ Failed Payment – If your payment fails, please check your card details, balance, or contact your bank before attempting again.
✅ Pending Payment – Some transactions may require additional verification, which may cause a short delay.
For security reasons, we may request additional verification for high-value transactions or orders flagged as suspicious. If required, our team will contact you via email for confirmation.
3. Billing and Charges
Your selected payment method will be charged immediately upon order confirmation. You agree to provide accurate billing information, including:
✅ Name and address matching your payment method
✅ Correct card details and expiration date
✅ Updated contact information for verification
If any incorrect billing details are provided, your payment may be declined, and we reserve the right to cancel your order.
4. Taxes, Fees, and Currency Conversion
Depending on your location, additional charges such as sales tax, VAT, or customs duties may apply. Taxes will be calculated at checkout for domestic orders, while international customers are responsible for any additional import duties or conversion fees imposed by their financial institution.
OPENXCITY is not responsible for any additional charges incurred due to currency exchange rates or international transaction fees applied by your bank.
5. Secure Transactions and Fraud Prevention
Your security is our priority. All transactions on OPENXCITY are protected by SSL encryption technology, ensuring your payment details remain confidential.
✅ We do not store credit card details on our servers.
✅ All transactions are monitored for fraud prevention.
✅ Orders flagged for suspicious activity may require additional verification.
For extra security, we recommend using two-factor authentication (2FA) with your payment provider and avoiding shared or public networks when entering payment details.
6. Subscription and Recurring Payments
If OPENXCITY offers subscription-based services, customers opting for auto-renewal will be charged automatically at the billing cycle’s start. Customers can:
✅ Manage or cancel subscriptions via their account settings.
✅ Update billing information at any time.
✅ Pause or resume subscriptions based on personal preferences.
Refunds for subscription-based services will follow our Refund and Return Policy guidelines.
7. Order Confirmation and Receipts
Once your payment is successfully processed, you will receive an order confirmation email containing:
✅ Order number and payment summary.
✅ Billing and shipping details.
✅ Expected delivery timeframe.
If you do not receive a confirmation email within 24 hours, please check your spam folder or contact our support team for assistance.
8. Refunds and Payment Reversals
Refunds will be processed based on our Refund and Return Policy.
✅ Refunds for eligible returns will be credited to the original payment method.
✅ Processing time for refunds may take 5-10 business days, depending on your bank.
✅ If a refund is delayed, we recommend contacting your financial provider for updates.
If a chargeback or dispute is filed against OPENXCITY, we reserve the right to investigate and take necessary action, including restricting future purchases.
9. Payment Declines and Failed Transactions
If your payment is declined, possible reasons include:
✅ Insufficient funds – Ensure your balance covers the total cost.
✅ Incorrect card details – Verify that the card number, expiration date, and CVV are correct.
✅ Bank restrictions – Some banks block international transactions; contact your provider to enable purchases.
✅ Security measures – Some transactions may require additional verification from your bank.
If your payment continues to fail, try a different payment method or contact your bank for assistance.
10. Google Adsense and Advertising Compliance
As a participant in Google Adsense, OPENXCITY complies with all advertising and privacy policies. Third-party advertisers may collect data to personalize ads, and users can manage their ad preferences through Google Ad Settings.
For further details, please refer to our Privacy Policy.
11. Disputes and Chargebacks
We encourage customers to contact us before filing a chargeback with their bank, as most disputes can be resolved directly. Filing a chargeback without prior communication may result in:
✅ Delayed refund processing due to investigation requirements.
✅ Account restrictions preventing future purchases.
✅ Additional verification for future transactions.
If you believe a fraudulent charge has been made on your account, report it to us immediately for assistance.
12. Payment Policy Updates
We reserve the right to update or modify this Payment Policy at any time. Any changes will be reflected on this page with an updated effective date. Customers are encouraged to review our policies periodically to stay informed.
13. Contact Information
For any payment-related inquiries, please contact us:
📍 Address: 1477 Kenwood Place, Pompano Beach, Florida, United States
📞 Phone: 954-553-6483
📧 Email: info@openxcity.xyz
🌐 Website: https://openxcity.xyz/
Thank you for shopping at OPENXCITY. We appreciate your trust and support! ❄️😊