Sales Policy – OPENXCITY
Effective Date: March 5, 2025
At OPENXCITY, we are dedicated to providing high-quality refrigerators and exceptional customer service. This Sales Policy outlines the terms and conditions regarding purchases, payments, pricing, promotions, order processing, and other important details. By shopping with us, you agree to the following policies.
1. Order Placement and Processing
Customers can place orders directly on our website OPENXCITY. Once an order is successfully placed, you will receive a confirmation email with order details.
✅ Orders are processed within 1-3 business days, excluding weekends and holidays
✅ During peak sales periods, processing times may be extended
✅ If an order is delayed due to inventory issues, we will notify you via email
✅ We reserve the right to cancel orders due to fraudulent transactions, pricing errors, or stock unavailability
2. Pricing and Payment Methods
All prices displayed on OPENXCITY are in USD ($) and are subject to change without prior notice. While we strive to provide accurate pricing, OPENXCITY reserves the right to cancel or modify orders due to pricing errors.
We accept the following payment methods:
✅ Credit and Debit Cards: Visa, MasterCard, American Express, Discover
✅ PayPal: Secure online payments with buyer protection
✅ Apple Pay & Google Pay: Fast and secure checkout for mobile users
✅ Gift Cards: Store-issued gift cards for eligible purchases
All payments are processed securely. OPENXCITY does not store customer payment details to ensure maximum security.
3. Promotions, Discounts, and Coupons
We offer seasonal discounts, promotional offers, and exclusive coupon codes to enhance your shopping experience.
✅ Coupon codes must be applied at checkout and cannot be combined unless stated otherwise
✅ Promotional offers may have specific terms, including expiration dates, product exclusions, and minimum purchase requirements
✅ OPENXCITY reserves the right to cancel or modify promotions at any time
4. Shipping and Delivery
We offer domestic and international shipping with multiple carriers to ensure fast and reliable delivery.
✅ Standard Shipping (U.S.): 3-7 business days
✅ Express Shipping (U.S.): 1-3 business days
✅ International Shipping: 7-21 business days, depending on location and customs clearance
Once your order is shipped, you will receive a tracking number via email. Shipping delays due to unforeseen circumstances (weather, customs, carrier issues) are beyond our control.
For more details, please visit our Shipping Policy.
5. Taxes and Duties
Customers are responsible for any applicable sales taxes, VAT, or customs duties imposed by their country. Taxes will be calculated at checkout for domestic orders, while international customers must check their local regulations before purchasing.
6. Order Modifications and Cancellations
✅ If you need to modify or cancel an order, please contact us within 12 hours of placing the order
✅ Once an order has been processed or shipped, it cannot be canceled or modified
✅ If an incorrect shipping address is provided, we are not responsible for lost or undelivered packages
7. Return, Refund, and Exchange Policy
We accept returns within 30 days of purchase for unused and undamaged products. Customers must follow our Refund and Return Policy for eligibility, refund processing times, and return procedures.
If a damaged, defective, or incorrect item is received, please contact us within 7 days of delivery with supporting photos, and we will arrange a replacement or refund.
8. Product Availability and Out-of-Stock Items
We strive to maintain accurate inventory levels, but certain products may become unavailable.
✅ If an item is out of stock, we will notify you and provide an estimated restock date
✅ OPENXCITY reserves the right to cancel orders for out-of-stock items and issue a full refund
9. Fraud Prevention and Security
To protect our customers and business, OPENXCITY employs fraud detection measures.
✅ We may require additional verification for high-value transactions or flagged orders
✅ Orders suspected of fraudulent activity may be delayed or canceled
✅ Customers are encouraged to use strong passwords and secure payment methods
10. Google Adsense and Advertising Compliance
As a participant in Google Adsense, our website adheres to Google’s advertising policies. Third-party advertisers may collect user data for personalized ad targeting.
✅ Users can manage their ad preferences via Google Ad Settings
✅ For more details, please refer to our Privacy Policy
11. Governing Law
These Sales Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in a competent court in Florida.
12. Changes to This Sales Policy
OPENXCITY reserves the right to update or modify this Sales Policy at any time. Changes will take effect immediately upon posting on our website. We encourage customers to review our policies regularly.
13. Contact Information
For any sales-related inquiries, please contact us:
📍 Address: 1477 Kenwood Place, Pompano Beach, Florida, United States
📞 Phone: 954-553-6483
📧 Email: info@openxcity.xyz
🌐 Website: https://openxcity.xyz/
Thank you for shopping with OPENXCITY. We appreciate your trust and support! ❄️✨